Return Policy

• Premium plans and paid access rights on the platform.
• Coins or coin top-up orders used for learning features.
• Digital materials, digital content, or digital utilities granted through a user account.
• Other online learning services announced as paid services on the website.

After a transaction is paid successfully and the system activates the correct benefits for the user's account, Naugh Milk IELTS does not provide returns or refunds except for the exceptions stated in this policy.

• The user paid successfully but the system did not record the transaction.
• The account did not receive the correct service plan or paid coin amount.
• Duplicate payment occurred due to system or transaction processing errors.
• There is a clear mismatch between the amount paid and the benefits recorded on the account.
• A serious technical issue from the system prevents the user from using the paid service within the announced benefits.

• Payment was successful and the service was activated as described on the website.
• The user changes their mind after completing the transaction.
• The user does not use the full Premium period, coins, or purchased benefits.
• The user enters incorrect account information, chooses the wrong plan, or makes an operation error after service activation.
• Issues arise from personal devices, internet connection, third-party software, or causes outside Naugh Milk IELTS's reasonable control.

When requesting transaction reconciliation or reporting benefit discrepancies, users should contact us and provide enough information for a faster review.

• Account name, registered email, or information that identifies the purchasing account.
• Contact phone number.
• Payment time, amount paid, and transaction code if available.
• Screenshots, receipts, or related transaction proof.
• A short description of the issue.

We will receive and respond within a reasonable time, usually 1 to 3 business days depending on the case and reconciliation time with payment or technical providers.

Depending on the valid case, resolution may include activating the correct benefits, adding missing coins or time, adjusting transaction discrepancies, or refunding if a valid system-side transaction error is confirmed.