Privacy Policy

This Privacy Policy applies to all users who access the website or use online services provided by Naugh Milk Ielts, including the test bank, learning materials, Premium plans, coins, classrooms, AI marking, and related utilities.

• Account information such as name, email, phone number, or contact data users voluntarily provide.
• Login information, user identifiers, access history, and account status.
• Learning data such as submissions, answers, practice history, Writing marking results, Speaking practice data, and audio recordings if users use that feature.
• Transaction information such as purchased plans, topped-up coins, payment history, transaction codes, payment time, and service activation status.
• Event participation data such as the verified Zalo phone number, spin balance, referral code, prize results, and physical-prize contact status.
• Technical information such as IP address, device type, browser, operating system, access time, and analytics data for operation, security, and system improvement.

• Create, authenticate, and manage user accounts.
• Provide IELTS practice, learning materials, Premium features, coins, classrooms, and paid or free platform content.
• Process, score, and display results from AI learning tools, including Writing and Speaking.
• Confirm payments, reconcile transactions, and activate the correct benefits after successful payment.
• Support users with technical issues, customer requests, or service-related complaints.
• Improve content, performance, security, user experience, and detect fraud or system abuse.
• Verify event eligibility, preserve results, grant the correct prize, and contact physical-prize winners through Zalo.

Naugh Milk Ielts does not sell, rent, or trade users' personal data to third parties for commercial purposes. We only share data as needed to operate services or when required by competent authorities.

• Infrastructure, hosting, authentication, or analytics providers.
• AI service, content processing, or technical support providers within the scope needed to deliver features.
• Payment intermediaries or payment gateways used for transaction confirmation and processing.
• Zalo Business Solutions, only as needed to deliver a verification code to a phone number voluntarily provided by the user.
• Competent government authorities under Vietnamese law.

We apply appropriate technical and administrative measures to reduce the risk of loss, unauthorized access, leakage, or misuse of user data. Data is retained as long as needed to provide services, process transactions, resolve disputes, or meet legal requirements.

Although we make reasonable efforts to protect data, users are also responsible for protecting login information, personal devices, and avoiding account sharing with third parties.

• Request review, update, or correction of personal information provided.
• Request account deletion support under the current system process, except where data must be retained by law or for transaction obligations.
• Submit feedback or complaints about privacy, data security, or use of personal information.

The website may use cookies or similar technologies to maintain login sessions, remember user choices, measure performance, and improve user experience. By continuing to use the website, you agree to the use of these technologies as necessary for platform operation.

The PDF store uses Meta Pixel to measure page views, product interactions, and purchase outcomes so Naugh Milk Ielts can evaluate Facebook and Instagram advertising. The Pixel may send Meta technical device, browser, page-view, and interaction information; the website does not intentionally send email addresses, phone numbers, or learning content through the Pixel.

Naugh Milk Ielts may amend or update this Privacy Policy from time to time to match operational needs or legal requirements. A new version takes effect once published on the website.